Louise Lockie's Letters from London

In a previous blog ' Train Your Way to Awesome Adoption ' I provided tips and guidance to help my fellow admins plan and manage their training sessions. In this post I want to take a moment to talk about why it is important to provide hands-on training to your users before letting them loose on the system. Why is Training Important?  Why does good training = Awesome Adoption? It may seem like a given, that is should be obvious to us all, but I am so often asked to give a new employee access to the system without any training, and I am sure I am not alone in this. I am regularly assured that new recruits will be trained ‘on the job’ or worse – that it is fine, they have already logged in using a colleague’s password.....! The extra effort of asserting that training is required before issuing the licence, and finding the time to carry it out, will pay off in the long run. Confidence Breeds Success It is simply human nature that the better trained a user is will ha...

Well trained users are every admin's key to awesome adoption.   Fact. It is a subject close to my heart and one on which I have now delivered several presentations. Each time I have given a talk on training I have been overwhelmed by positive feedback and questions which followed and so I know that it is an area of concern for admins and consultants alike. Here are my recommendations to help you to plan and deliver a successful training session: How to plan a successful training session?  Start by capturing the answers to the following questions: Who are you training? Make sure you know who you will be training, the business or division they work for, and their roles. You will need this to settle on the answers to: How will you group your trainees? How many sessions will be required? Numbers will play a part in these decisions, if you are training two new starters then you don't need ten sessions but choose the size of your sessions and who you group together ...