About Me


I am a Londoner with a Salesforce addiction.

I started working with Salesforce in late 2012 when my then employer became a customer. Fast forward a decade and I am still loving what I do!

 Following many years on working on the customer side, I am currently a freelance consultant and trainer.

As well as being a Certified Instructor, I currently hold 16 Salesforce certifications including Application Architect, and in May 2016 I was the London recipient of the #AwesomeAdmin Award which brings with it the prestigious Golden Trailblazer Hoodie.

Starting off as a Solo Admin I threw myself into the online and London community to 'find my tribe' for some much needed support and advice, and of course I found it by the bucket load.

I am very happy to give back to the community by leading the London Women in Tech Community Group, being one of the organisers of London's Calling, as well as writing a blog here and by talking at community groups and events such as Dreamforce, London's Calling, Salesforce London World Tour, French Touch Dreamin', Southeast Dreamin', WiTness Success, Midwest Dreamin', Yeur Dreamin', Northeast Dreamin', InspireEast, Surf Force, Virtual Dreamin', SEA Dreamin', UMSC, and too many user groups to mention! See here for a full list of my speaking appearances.

In February 2017 I was named one of the Winter '17 class of Salesforce MVPs. It is an honour and a responsibility that I am proud to carry, and I was thrilled to be renewed for a 6th term in 2022.

Popular posts from this blog

Preparing for Community Events

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I am a big fan of a Salesforce Community Conference, I have so far managed to make it to French Touch Dreamin' (twice), WiTness Success, InspireEast, Surf Force, and each and every London's Calling. I already have my ticket for Southeast Dreamin' later this month, and both Yeur Dreamin' and Yeur Leadin' in June. Unlike Dreamforce community conferences are short, normally one or one and a half days. This means that time is precious and so a bit of planning is required. Here are my recommendations for your pre-event preparation: Do Your Homework Take the time to review the schedule before the day. Both London's Calling ( here ) and Southeast Dreamin' ( here ) publish their sessions and schedule a month or two out. There are often 5 or 6 sessions per time slot. The organisers will have tried their best to offer something for everyone in each slot but that doesn't mean that your choices are already made. Take the time to pick out the sessio...
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Trailhead: The Salesforce CPD Scheme

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Many of the industries my company works with have mandatory CPD schemes for their qualified practitioners. In order to retain their status as a licensed Accountant or Solicitor individuals must show that they are continuously developing their professional skills. One reason for this is to prevent said professionals from getting rusty, to keep that grey matter active, but another is to encourage members to stay abreast of new developments in their field. Those of us who are certified Salesforce professionals have similar obligations. Three times a year we need to pass the maintenance exams of each track in which we are certified in order to retain our certification. But as Salesforce has never been the kind of company to leave its community to fend for themselves, Trailhead was created to aid and encourage our continuous development. Trailhead isn't just there to help us pass our exams though, far from it, Trailhead is for the whole ecosystem. Trailhead is used by empl...
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Customising the Help Menu!

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Who knew?  I have to confess that I was late to this party and did not know this was an option until this month (May 2020). So if I have been tragically unaware of this feature, then maybe you were too. Consider this post an attempt to rectify that. Why Customise Your Help Menu? Why should we care? Why is this worth reading about I hear you ask, and I will answer. In my experience the number of users each Salesforce Admin or Helpdesk Exec has to support does not leave them with the capacity to quickly respond to every user's questions. There is often a backlog, and cloning machines do not yet exist. We also know that users getting stuck and feeling frustrated can kill adoption, which is the enemy of a successful Salesforce implementation. Now I know that every good Salesforce Admin has spent a lot of time and care creating detailed user guides for their colleagues, but how many of these users remember where the guide is saved at their time of need? Not many..... which is why it is ...
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