About Me


I am a Londoner with a serious Salesforce addiction.

 As Salesforce Solution Architect and Head of CRM at Wilmington plc I juggle overseeing the support of 450 Sales Cloud users and 700 Chatter users with further developing the org and on-boarding new divisions. The challenges are endless but my days are never boring.

 I started working with Salesforce in late 2012 when Wilmington became a customer but it feels like it has been part of my life for so much longer. 
Starting off as a Solo Admin I threw myself into the online and London user group community to 'find my tribe' for some much needed support and advice and of course I found it by the bucket load.

 I am so very happy to be able to give back to the community by co-leading the London branch of WiT as well as writing a blog here at louiselockie.blogspot.com and by talking at UGs and events such as London's Calling, Salesforce London World Tour, Surf Force, French Touch Dreamin, InspireEast, and now four times at Dreamforce. See here for a full list of my speaking appearances.
In February 2017 I was named one of the Winter 17 class of Salesforce MVPs. It is an honour and a responsibility that I am proud to carry, and I was thrilled to be renewed for a 2nd term in 2018.

 I currently hold 7 Salesforce certifications including Advanced Administrator, Sales Cloud Consultant, and 2 of the Architect certs, and in May 2016 I was the London recipient of the #AwesomeAdmin Award which brings with it the prestigious Golden Trailblazer Hoodie.

Popular posts from this blog

Tips to Tackling Salesforce Certifications

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Exams are odd things and affect people differently, I have known several incredibly intelligent people who just don't do well in the exam situation. Yet exams are a part of life for the average Salesforce professional and it is definitely better to go into the test centre feeling prepared.

At the time of writing I have six Salesforce certifications. Several were achieved in the last year and I feel that I have developed a technique and approach in this time, which I will now share.

I answer these questions - 
Which certification should I tackle next?When will I be ready to sit the exam?Where should I take it?How should I prepare for the exam?How should I tackle the exam? Which certification should I tackle next?
Here in 2018 there are 25 different Salesforce certifications, grouped into 6 different roles and tracks. Whereas it used to be obvious which cert to go for next based on whether you were an Admin, Developer, or Consultant, now we have more options and I regularly see posts …
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Best Practices and Recommendations for New Salesforce Admins (Part One - Setup Best Practices)

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They say hindsight is a wonderful thing and they are right, we can't go back and do over, but we can share what we have learnt and allow others to benefit from our experiences.

This was my approach to the session I presented at the Admin Theatre at this year's London World Tour. My talk was entitled Best Practices and Recommendations for New Salesforce Admins.



The role of Salesforce Admin brings with it a lot of responsibility, but thankfully also all the tools and support to enable each of us to be successful. When we start our Salesforce journey, however, we don't come with all this knowledge fully formed so here are my recommendations and tools to help everyone make the most of the available (#Safe Harbor) features.

For ease I am splitting my tips up into Best Practices, Recommendations, and Tools, and then into Setup, Reporting, and Productivity.

This post (part one) covers Setup Best Practices.



Number one in my list of setup best practices relates to the provisioning o…
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How to Have an Awesome Dreamforce

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I'll shortly be starting the long journey from London to San Francisco for my 4th Dreamforce and I'm getting my ducks in a row (and packing a large suitcase).

I think it is safe to say that my three past Dreamforces have been quite different. I wrote about year one in my post Solo in San Francisco and Dazed at Dreamforce, I was extremely overwhelmed and found the whole experience too much. Year two as captured in Dreamforce: My Second Attempt, was still a challenge but I knew what to expect and had more contacts to share the experience with. Last year was on a different scale and was all about spending time with people and event after event after event, with quite a few highlights as I wrote about in My DF17 Highlights.

Now I ask myself how I can make the most out of my Dreamforce experience this time, what have I learnt from attempts one, two, and three? Here are my recommendations:


Get Organised
Know where you want to be when. Once each day starts you are going to be out ther…
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